Vision & Mission
Vision
- To uphold the highest standards of ethics, transparency, and investor empowerment while facilitating efficient and trustworthy market access for all investors.
Mission
- To deliver dependable services through innovation and client-centric technology.
- To build enduring relationships based on trust, compliance, and ethics.
- To prioritize investor protection and education in every interaction.
Services Offered to Investors
- Execution of trades on multiple stock and commodity exchanges.
- Contract note issuance and trade confirmation.
- Timely margin obligation intimation.
- Early pay-in instructions processing.
- Funds and securities settlement.
- Notifications for Client Unpaid Securities Account (CUSA).
- Periodic retention statements of funds and securities.
- Secure trading platforms with real-time updates.
- Risk management systems and alerts.
- Client profile updates as instructed.
- Circulars, notices, and alerts from exchanges.
- Redressal and resolution of investor grievances.
Investor Rights
- Transparent information on risks, obligations, and charges.
- Fair and suitable recommendations in line with financial objectives.
- Copies of signed agreements and completed forms.
- Clear, periodic account and transaction statements.
- Timely access to funds and knowledge of any restrictions.
- Full disclosure of fees, service charges, penalties, and conditions.
- Prompt and fair redressal of grievances by compliance officers.
Investor Responsibilities
- Provide accurate KYC and financial information.
- Adhere to laws, rules, and trading conditions.
- Keep login credentials and account details confidential.
- Notify Absolute Broking of changes or suspicious activities.
- Understand agreements, contracts, and risk disclosures.
- Maintain sufficient balance and securities to settle obligations.
- Engage responsibly with market products and avoid speculation beyond capacity.
Grievance Redressal Mechanism
Do's for Investors
- Conduct research and due diligence.
- Diversify investments.
- Define financial goals and risk appetite.
- Keep documents and communication records.
- Use official platforms and registered intermediaries.
- Monitor accounts and statements regularly.
Don'ts for Investors
- Avoid decisions based on rumors or tips.
- Don't overexpose or overtrade.
- Avoid margin products without understanding.
- Don't share sensitive data.
- Avoid falling for "guaranteed returns" promises.
Service Timelines
Service | Timeline |
---|---|
Account Opening | Within 2 working days |
Trade Execution | As per market hours |
Contract Note Issuance | Within 24 hours of trade |
Funds Settlement | T+1 working day |
Securities Transfer | T+2 working days |
Grievance Redressal | Within 30 days (Level 1) |
Investor Education & Awareness
- Webinars, workshops, and newsletters.
- Educational content on market risks, investor rights, and asset diversification.
- Online guides and FAQs via Investor Knowledge Hub.
Data Privacy & Security
- End-to-end encryption and secure access protocols.
- No data sharing without consent (except legal obligation).
- Compliance with all data protection laws and SEBI regulations.
Transparency in Communication
- Timely updates on transactions, policy changes, and service enhancements.
- Prior notice (minimum 30 days) for any fee or policy revisions.
- Multi-channel support team for prompt resolution.
Ethical Business Practices
- No coercive or misleading selling.
- Disclosure of conflicts of interest.
- Fairness and equality in all investor engagements.
Technology & Innovation
- Seamless, mobile-friendly platforms with real-time updates.
- Regular upgrades to enhance speed, reliability, and safety.
- Robust disaster recovery and data backup systems.
Risk Management
- Stringent margin and exposure checks.
- Constant monitoring of client accounts.
- Education on market volatility and risk mitigation tools.
Feedback & Continuous Improvement
- Regular surveys and feedback channels.
- Continuous enhancement of services based on client insights.
- Transparent reporting of service improvements and updates.
Legal & Regulatory Compliance
- Full compliance with SEBI, NSE, BSE, MCX and NSDL guidelines.
- Cooperative and responsive to all regulatory audits and inquiries.
- Investor communication on significant regulatory changes.